If you are seeing the Something went wrong error screen shown above , go to the following section:. Troubleshooting system updates from other screens. Step 1: Restart your console. Your console is now up to date. Step 2: Reset your console. If restarting the console does not return you to the Home screen, you can reset your console from the Xbox Startup Troubleshooter.
When prompted, select Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps. Note If the console reset is successful, you may be prompted to repeat some general console set-up steps before you are returned to the Home screen. Step 3: Restore your console to factory defaults. If resetting the console does not return you to the Home screen, you can use the Xbox Startup Troubleshooter to completely restore your console to its factory settings.
Warning Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with the Xbox network will be lost. You should only use this option as a last resort. When prompted, select Remove everything. This will delete all user data, and all games and apps. Note If the console restore is successful, you will be prompted to repeat some general console set-up steps before you are returned to the Home screen.
You will also need to re-download your games and apps. Step 4: Your console needs to be repaired. Unfortunately, if none of the previous troubleshooting steps resolved your system update error, you'll need to submit a request to have your console repaired.
To submit a repair request, visit:. Device service and repair. To bring up the Xbox Startup Troubleshooter, follow these steps: Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Step 1: See if you can bring up the Xbox Startup Troubleshooter. Depending on how recently your Xbox One console was last updated, you may be able to perform an offline system update using the Xbox Startup Troubleshooter.
To see if this option is available on your console, follow these steps:. Unplug the network cable if you're using a wired network connection. Continue holding the Pair and Eject buttons for seconds. You can release the Pair and Eject buttons after the second power-up tone.
When the console powers up, you will see the Xbox Startup Troubleshooter , if available:. If you see the Xbox Startup Troubleshooter , you can skip the remaining steps in this section.
To perform an offline system update with the Xbox Startup Troubleshooter, follow the steps in the following section:. All Xbox consoles except the original Xbox One. Step 2: Verify the OS version on your console.
To download the correct system update, you'll first need to know which Xbox operating system OS version you're currently running. Direct Download External Mirror. Last updated:. September 21, Release Notes Related Drivers 9. If you're having one of the following problems, updating your console software might fix the problem: Dashboard themes don't appear. Avatars are missing. The Kinect sensor doesn't work flashing green or red sensor light.
Note : The version of the console software available here is from 12 December, VIP Signup. VIP Forums. VIP Support. VIP Downloads. My Blog. My Games. My Achievements. My Friends. My Gallery. My Submissions. My Xbox Live. Buy Now! Update: Rumors are also circulating that the mandatory xbox live update contains AP 2.
After you have accepted the update, you will have access to a new option where you can set your Xbox to "Boot to Disc" OR to the Xbox dashboard. This option can be found in the System Settings blade. Team Xbox. Other than the removal of the gamerzone portion of the card it should still hold the same amount of information. Average Score: 4. Xbox News Submit News. Thursday, December Wednesday, December Tuesday, December
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